PRODUCTION TIMELINE

Each piece is custom-made with care, requiring about 30 DAYS for production.

SHIPPING & DELIVERY

We offer FREE shipping and returns on all orders.

All international orders are shipped with Delivery Duty Paid (DDP), meaning that Floa Design covers all local taxes and duties. Enjoy hassle-free shopping.

For UK deliveries, expect 1-3 business days via UPS.

For Europe and worldwide, it’s typically 1-5 business days via UPS.

UPS within UK

We offer shipping with UPS within United Kingdom. Your order will be delivered to your home/work address. A delivery notification will be sent via text message or email when your package is on its way to you.

UPS wolrdwide

We offer shipping with UPS for international orders. Your order will be delivered to your home/work address. A delivery notification will be sent via text message or email when your package is on its way to you.

RETURNS & EXCHANGES

Exchanges

If you would like to exchange one item for another, please return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.

Returns

If you for any reason would like to return a product, you can do so within 30 days of receiving your package. Simply select your return reason from the Return Form. Once our warehouse has received your return and verified that all the conditions are met, you will receive your refund within 14 days. 

Please note that engraved items are not eligible for return, except for necklaces, where engraving is added as a removable element.

UPS

As your chosen carrier, UPS has included a return label with your order. Simply place this on the package including your jewelry and request a pick-up from UPS:

– Contact by phone by calling the UPS centre in your country at the following link.

– Return your product through WEB SITE.

– Visiting one of the UPS collection points in your country at the following link.

Faulty or Damaged Product

Products are classified as faulty if they are damaged at the time of receipt or where a manufacturing fault occurs or becomes apparent within 1 month of purchase. This policy does not include damage caused by normal use over time (bended, scratched etc.). If you believe you have received a faulty product please contact us as soon as possible with documentation of the damage and/or fault, before sending the piece, so that the damage can be assessed.

If the complaint is approved, we will send you a similar non-faulty product upon receipt of the faulty product. The cost of return shipping will be reimbursed to you on presentation of proof of postage.

If the faulty product you returned is not in stock, you will be reimbursed the full purchase amount.

Items lost or damaged in return transit will not be compensated for.

Note that for customers outside the EU, VAT and other import expenses are not covered by FLOA Design.

Please note that the goods must be returned in perfect condition, unused and undamaged. All labels must remain intact and attached to the product. We do not accept any returns or exchanges for products that have been made to order or customised. If you have any concerns, please contact us at floa@floadesign.com