TERMS OF USE

The following terms and conditions pertain to all users who access the domain www.floadesign.com  (referred to as “the site”). These Terms and Conditions will apply to all future transactions between users and FLOA Design (referred to as “FLOA Design” or “us”), as well as all visits to the site. FLOA Design retains the right to modify these terms and conditions and the most recent update can be found in the final section of the Terms and Conditions. It is the responsibility of users to stay informed of any changes made to the terms and conditions.

Delivery and Duty Paid

Deliveries to all countries are shipped on a DDP (Delivery Duty Paid) basis, meaning that Floa Design covers all local taxes and duties. Deliveries outside the EU (e.g. Norway, USA) are also shipped on a DDP (Delivery Duty Paid) basis.

VAT & Taxes

VAT and taxes are always included in the price and applies all countries.

Payment

We accept payment by most major credit cards including Visa, MasterCard, Eurocard, Maestro, American Express and Diners Club. On completing a purchase your credit card will be authorized for the full amount of the order. To make your purchase as safe as possible, your credit card information is sent via a secure connection and your card details cannot be read by outsiders. In the case of a return the purchase amount will be transferred back to your credit card. You must always enter your credit card details for each visit with us as we do not save this type of information.

Orders

By using www.floadesign.com and/or making a purchase on the website, you acknowledge that you have read and accepted our Terms and Conditions. We recommend that you carefully review and comprehend the Terms and Conditions before placing an order. Please be aware that items in your cart are not guaranteed to be reserved, as other customers may purchase them until you have completed the checkout process and received an order confirmation.

Jewellery Production Time:

Each piece is uniquely crafted upon order, requiring about 30 days for production. Your order agreement includes acknowledgment of this production timeline.

Order Confirmation

When we receive your order we will send you an order confirmation via email. The confirmation is sent within 24 hours, if you have not received it within that period send an email to floa@floadesign.com.

Sizes

We have included measurements of most of our products under “Size Guide” to help you find the right size. If you wish to change size please contact us at floa@floadesign.com. We do not accept any returns or exchanges for order that’s made to order or customized.

Exchanges, Returns & Faults

You can return product within within 30 days from the date you received the product. We will reimburse the total purchase amount within next 14 days. The goods must be returned in perfect condition, unused and undamaged. If you have any concerns, please contact us at floa@floadesign.com.

Engraved Items Policy: Engraved items are not eligible for return, except for necklaces where the engraving is added as a removable element.

Products are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 1 month of purchase. This does not include damage from normal use over time (bending, scratches.. ). If you believe you have received faulty goods you must contact us with documentation before sending the product so that we can approve the complaint. If the complaint is approved, we will send you a similar non-faulty product once we have received the faulty product and the cost of return shipping will be reimbursed to you on presentation of proof of postage. If the faulty product returned is not in stock, you will be reimbursed the full purchase amount. Items lost or damaged in return transit will not be compensated for.

Disclaimer

We cannot guarantee that this website will be free from typos, errors in specifications, prices, measurements, images or other erroneous content.

We cannot guarantee that all products that appear on the site are in stock. You will be notified by email as soon as we received your order.

We cannot guarantee that an image accurately reflects a product’s actual colors. Depending on your computer or monitor settings, colors may vary.

We reserve the right to deny any purchases at our own discretion.

Force Majeure

FLOA Design shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity, telephone or internet services.

In asserting Force Majeure as an excuse, FLOA Design shall have the burden of proving that reasonable steps were taken (under the circumstances) to minimize delay or damages caused by foreseeable events, that all non-excused obligations were substantially fulfilled, and that the other Party was timely notified of the likelihood or actual occurrence which would justify such an assertion, so that other prudent precautions could be contemplated.

Copyright

Copyright of all images, trademarks, logos, design and text contained within this site is owned by FLOA Design  (with the exception of material under copyright owned by Woocommerce).

For inquiries regarding use of images or any other part of this material please send an email to floa@floadesign.com

Our Terms and Conditions are in compliance with United Kingdom law and any disputes fall under UK jurisdiction. To order from our online shop, you must be 18 years or older or have parental or guardian permission.

Company Head Office

FLOA Design, Upper Montagu St. 37, London, United Kingdom

Phone: +44 7599178742

UTR no: 23681 56865